Terms of Service
These terms apply to every purchase on weareklank.com. By placing an order you accept them.
1. Who we are
We Are Klank BV, Wijngaardlaan 43, 2900 Schoten, Belgium. VAT and company number BE 1027.404.303. Email smile@weareklank.com, phone +32 497 49 43 96.
2. Products and prices
We describe our products and their dimensions, materials and finishes as accurately as possible. Small differences in colour or wood grain are normal for natural materials and finishes. All prices are in euro and include 21% Belgian VAT. Delivery and installation costs are not included in the product price.
3. Your order
Your order is final once you have completed checkout and we have confirmed it by email. We may refuse or cancel an order in case of an obvious pricing error, if a product is no longer available or if payment fails. In that case we refund any amount already paid.
4. Payment
You pay the full amount when you order, unless we agree otherwise after a personal conversation. The goods remain our property until they have been paid in full.
5. Custom DJ booths
Custom DJ booths are made on the basis of a written proposal. The proposal describes the DJ booth, the price and the expected delivery time. The order is final once you have approved the proposal in writing.
6. Delivery and installation
Delivery times are estimates. DJ booths are made to order and are usually delivered within 3 to 4 weeks. Delivery costs depend on your country and the courier service. Installation on site is possible at an extra cost. If we cannot deliver within the agreed time, we will let you know. For consumers, the risk of loss or damage passes to you when you or someone you designate receives the goods. See our delivery information.
7. Right of withdrawal
Consumers have a right of withdrawal of 14 days, with exceptions for goods made to your specifications or clearly personalised. All details are in our returns and withdrawal policy.
8. Warranty
Consumers benefit from the legal warranty that applies in the European Union for defects that exist at the time of delivery. Report a defect to us as soon as possible after you discover it. The warranty does not cover normal wear, damage caused by incorrect use, overloading, moisture, or changes and repairs made by others.
9. Liability
Nothing in these terms limits your statutory rights as a consumer. For business customers, our liability is limited to the price paid for the product concerned, and we are not liable for indirect damage.
10. Personal data
We process your personal data as described in our privacy policy.
11. Complaints
Questions or complaints? Contact us by email or phone and we will look for a solution together. Consumers in Belgium can also contact the Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur).
12. Applicable law
These terms are governed by Belgian law. Consumers keep the protection of the mandatory rules of the country where they live. Disputes with business customers are handled by the courts of Antwerp.